# Troubleshooting

Source: https://desktopcommander.app/help/troubleshooting/

Fixes for common Desktop Commander issues with Remote MCP and the local MCP, from offline devices to missing tools and blocked tool calls.

- [Why can't Desktop Commander Remote find my computer?](https://desktopcommander.app/help/troubleshooting/remote-cant-find-computer): For Desktop Commander Remote: your computer shows as offline, isn't listed, or the AI says no device is online. Here is how to find out why and fix it.
- [Why do I still see the usage limit after upgrading to Pro?](https://desktopcommander.app/help/troubleshooting/usage-limit-after-upgrading): Your AI app or computer is probably connected to a different Desktop Commander account than the one with Pro. Here is how to check and fix it.
- [Why doesn't ChatGPT use Desktop Commander?](https://desktopcommander.app/help/troubleshooting/chatgpt-doesnt-use-desktop-commander): For Desktop Commander Remote in ChatGPT: ChatGPT doesn't use the app, asks you to run commands yourself, or stops after a few seconds. What to check and try.
- [Why was my tool call blocked by OpenAI's safety checks?](https://desktopcommander.app/help/troubleshooting/tool-call-blocked-by-safety-checks): For Desktop Commander Remote in ChatGPT: ChatGPT sometimes blocks legitimate tool calls before they reach your computer. What to try and how to report it.