How do invoices, receipts, taxes, and payment methods work?

This article is for Desktop Commander Remote.

Remote Pro is billed through Stripe. The base price is $20 a month, plus any tax that applies to your billing details.

Where can I find my invoice or receipt?

Sign in at mcp.desktopcommander.app and open Plan & billing.

Use Manage billing to open the Stripe billing portal for your current subscription. Your billing history and available invoices or receipts are managed there.

If a payment succeeded but the invoice or receipt you need is not available, contact support and include the Desktop Commander account email and the payment date. Do not send full card or bank details.

I need an invoice with company or VAT details

Use your correct legal billing details during checkout.

If you need a company name, billing address, VAT number or tax ID on an invoice, make sure those details are entered correctly in the Stripe checkout or billing portal.

For a correction to an invoice that has already been issued, contact support with:

• your Desktop Commander account email
• the invoice or payment date
• the legal company name
• billing address
• VAT number or tax ID, if applicable

The team will review whether the billing document can be corrected.

Why is the checkout total higher than $20?

$20 is the base monthly price before tax.

Stripe calculates applicable tax from the billing information provided at checkout, so the final amount can be higher than $20.

Always use your real billing country and address. Do not choose another country to change the price or tax result.

My country is not listed correctly

Use the country option that accurately represents where you are billed. If your country is not listed directly, use Other countries when that option is available and review the final amount before paying.

If checkout still does not support your billing location, contact support before completing payment.

Which payment methods can I use?

Available payment methods are the methods shown in Stripe checkout for your account and billing location.

Desktop Commander cannot manually enable a payment method that is not offered in your checkout. Requests for PayPal, bank transfer, SEPA, local payment methods or other alternatives may not be available.

My card or payment failed

Check that:

• the card or payment method is supported by the Stripe checkout
• the billing country and address are correct
• your bank allows online and recurring international payments
• you have not already completed a successful subscription payment on the same account

If payment still fails, try another payment method offered in checkout or contact your bank. If you believe Desktop Commander charged you but your account does not show Pro, see Why do I still see the usage limit after upgrading to Pro?