Why is Desktop Commander unavailable in my region?
This article explains regional availability for Desktop Commander services that we host or operate, including Desktop Commander Remote.
Desktop Commander is not available in some countries, regions or territories. The updated Terms of Service, effective 9 November 2026, explain how these restrictions work.
Why is the Service restricted in some regions?
We restrict our service in some regions based on sanctions measures and the requirements of our payment and banking partners.
Restrictions are based on location, not nationality, and we review them regularly.
A country, region or territory may be restricted when:
- broad EU restrictive measures affect the provision of services there
- comprehensive international sanctions programmes must be applied by our payment, banking or infrastructure partners
- our payment or banking partners cannot support transactions there
If you want to check whether the Service is available in a particular region, email support@desktopcommander.app.
How do you determine my region?
We determine availability based on where the Service is used and paid for, not on nationality or citizenship.
We use several signals, including the IP address from which you access our services and payment information such as billing country and card-issuing country. We do not rely on any single signal.
We do not use your nationality, name or language to decide regional availability.
If you use Desktop Commander on behalf of an organization, regional restrictions can also apply when the organization itself is established in a restricted region.
What happens if my region becomes restricted?
If you are already using Desktop Commander and your country, region or territory becomes restricted, we will normally give you at least 14 days' notice by email or in the Service, unless a shorter period is required by law or by our payment or banking partners.
You may continue using the Service until the date stated in the notice, to the extent permitted by applicable law.
If you have a paid subscription and access is ending because your region became restricted, you may:
- continue using the Service until the end of your current paid billing period, where available; or
- request a pro-rata refund for the unused part of the subscription
Refund requests are reviewed individually and are issued where permitted by applicable law.
If you have already received a regional-access notice from us, the date in that notice tells you when your access ends.
Can I use a VPN, different billing details or someone else's payment method?
No. You may not use a VPN, proxy, false billing or location information, or a third party's payment method to get around a regional restriction.
Payments connected to a restricted region may also be declined, including payments made with payment methods issued there.
I think my region was detected incorrectly
If you believe your access was restricted by mistake, for example because you moved or are travelling, email support@desktopcommander.app.
Tell us:
- the email address you use for Desktop Commander
- the country or region you are currently using the Service from
- why you believe the restriction is incorrect
We will review the case.
Does this affect the open-source Desktop Commander MCP?
Regional restrictions apply to services that Desktop Commander hosts or operates. They do not remove rights granted under the open-source license for Desktop Commander MCP.
More information
See the updated Terms of Service, especially Section 2, Eligibility and Geographic Availability, and Section 9, Termination.
If you have questions about a specific region or your account, contact support@desktopcommander.app.