How do Remote Pro renewals, cancellations, and refunds work?

This article is for Desktop Commander Remote.

Remote Pro is a monthly subscription. It costs $20 a month plus applicable tax and renews automatically until you cancel it.

When does my subscription renew?

Your billing period starts when you subscribe and runs for one month. It is not tied to the calendar month or to the Free-plan tool-call reset.

You can check your subscription and billing details from Plan & billing.

How do I cancel Remote Pro?

Open Plan & billing and choose Cancel subscription.

Cancelling stops future renewals. You keep Pro access until the end of the billing period you already paid for. After that, your account moves to the Free plan.

Cancelling a subscription does not automatically refund a charge that has already been completed.

I forgot to cancel and my subscription renewed. Can I get a refund?

Cancel the subscription first if you do not want another renewal.

Refund requests are reviewed by the support team. A refund is not automatic or guaranteed. When you contact support, include:

• the email you use for Desktop Commander
• the date and amount of the charge
• whether the charge was a renewal, duplicate payment, or purchase made by mistake
• a short explanation of what happened

Do not send card numbers, bank details, passwords, API keys, or authentication tokens.

I was charged twice

First open Plan & billing and check whether you have more than one active subscription or payment.

If you see a duplicate charge, contact support with the account email, charge dates and amounts. The team can review the payments and decide the appropriate billing correction.

I bought Pro on the wrong account

A Remote Pro subscription belongs to the Desktop Commander account that purchased it. It cannot be transferred to another account.

If the wrong account has Pro, see Why do I still see the usage limit after upgrading to Pro? for how to connect your AI app and computer to the account that already has Pro.

If you do not want to use the paid account, cancel it to stop future renewals. You can then subscribe using the account you want to keep. If the original purchase was a mistake, contact support to request a review.