Troubleshooting

Fixes for common Desktop Commander issues with Remote MCP and the local MCP, from offline devices to missing tools and blocked tool calls.

• Why can't Desktop Commander Remote find my computer?For Desktop Commander Remote: your computer shows as offline, isn't listed, or the AI says no device is online. Here is how to find out why and fix it.
• Why do I still see the usage limit after upgrading to Pro?Your AI app or computer is probably connected to a different Desktop Commander account than the one with Pro. Here is how to check and fix it.
• Why doesn't ChatGPT use Desktop Commander?For Desktop Commander Remote in ChatGPT: ChatGPT doesn't use the app, asks you to run commands yourself, or stops after a few seconds. What to check and try.
• Why was my tool call blocked by OpenAI's safety checks?For Desktop Commander Remote in ChatGPT: ChatGPT sometimes blocks legitimate tool calls before they reach your computer. What to try and how to report it.